FAQ

Before you order.

Where do you deliver? ▾

We currently deliver within Zurich city and selected nearby areas. For hotels and partner requests, contact us with the address.

How early should I order? ▾

We recommend ordering at least 48 hours before delivery so we can prepare the box carefully and confirm product availability.

Can I customize the box? ▾

Yes. Custom notes and selected guest preferences are possible during the launch phase.

Are alcohol-free options available? ▾

Yes. Alcohol-free editions are available on request and can be prepared for families, Muslim travelers or alcohol-free gifting preferences.

Can hotels order for guests? ▾

Yes. We welcome hotel, serviced apartment, Airbnb host and concierge requests.

Do you offer corporate orders? ▾

Yes. Business and bulk orders are available on request for meetings, visiting partners, conferences and VIP guests.

How do I order? ▾

During the launch phase, you can order by email or Instagram DM. We will confirm the details personally.

What is included in the Classic Edit? ▾

The Classic Edit includes a curated selection of Swiss products, a personal welcome card and premium packaging. Final contents may vary depending on availability.

ORDER & PARTNERSHIPS

Ready to create a Swiss welcome?

Contact us for launch orders, hotel partnerships, corporate gifts or custom Zurich welcome boxes. We will help you choose the right edition and arrange Zurich delivery.

Zurich, Switzerland · Premium Swiss gift boxes & welcome experiences